Privacy Policy

Information We Collect

We collect information that helps us provide better financial services to you. This includes data you provide directly and information generated through your use of our platform.

Personal Information You Provide

• Contact details: name, email address, phone number, and business address
• Account credentials: username and encrypted password information
• Financial documentation: budget reports, audit materials, and related business documents
• Communication records: messages sent through our contact forms and support channels
• Payment information: billing details processed through secure third-party payment gateways

Automatically Collected Data

When you visit our website, we automatically collect certain technical information to improve your experience and maintain security:

• Device information: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, time spent on pages, navigation patterns, and referral sources
• Log data: access times, error logs, and system activity records
• Cookie data: preferences and session information stored through browser cookies

How We Use Your Information

Your data helps us deliver effective budget audit services and maintain our platform. Here's what we do with the information we collect:

Your Rights and Control

Under South Korean law and international data protection standards, you have specific rights regarding your personal information. We respect these rights and provide straightforward ways to exercise them.

To exercise any of these rights, contact us at info@neostreambridge.com with your request. We'll respond within 10 business days and guide you through the process.

Data Storage and Security

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure.

Security Measures

• Encryption: All data transmitted between your device and our servers uses TLS 1.3 encryption
• Secure storage: Personal information is encrypted at rest using AES-256 encryption standards
• Access controls: Limited employee access based on job requirements and security clearance
• Regular audits: Quarterly security assessments and vulnerability testing
• Backup systems: Redundant data backups stored in geographically distributed secure facilities

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active accounts: Data maintained while your account remains active and for 3 months after closure
• Financial records: Kept for 5 years to comply with South Korean tax and accounting regulations
• Communication logs: Stored for 2 years for customer service quality and dispute resolution
• Technical logs: Retained for 12 months for security monitoring and system improvement

Information Sharing

We limit data sharing to essential partners who help us provide our services. All third parties are contractually bound to protect your information.

Service Providers

We work with carefully selected companies that support our operations:

• Cloud hosting providers for secure data storage and platform infrastructure
• Payment processors for handling transactions (they never see your full payment details)
• Email service providers for sending communications and notifications
• Analytics platforms for understanding website usage and improving user experience

Legal Requirements

We may disclose information when required by law or to protect rights and safety:

• Responding to valid legal requests from courts or government authorities
• Enforcing our terms of service and investigating potential violations
• Protecting against fraud, security threats, or illegal activities
• Safeguarding the rights and safety of our users and the public

International Data Transfers

While we primarily operate in South Korea, some of our service providers are located internationally. When we transfer data outside South Korea, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent privacy protections in destination countries
• Certification frameworks ensuring international data protection standards
• Additional security measures for sensitive financial information

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and understand how you use our platform.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like login and security features
• Preference cookies: Remember your settings and choices across sessions
• Analytics cookies: Help us understand visitor behavior and improve our services
• Performance cookies: Monitor site speed and identify technical issues

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality and your user experience.

Children's Privacy

Our services are designed for business professionals and organizations. We don't knowingly collect information from individuals under 14 years old. If we discover we've inadvertently collected such information, we'll delete it promptly.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our website homepage
• In-app notification when you next log in

Continued use of our services after changes indicates acceptance of the updated policy. If you disagree with changes, you can close your account before they take effect.